Nie podano Technical Support Engineer for IBM
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Opis stanowiska
Position: Eclipse Technical Support Engineer for IBM
Workplace: Poznan, Poland
Ref: E2012/6/1
Company description:
The Eclipse Support Center is run by Poznan University of Technology in partnership with IBM. The main purpose of this center is to provide elite Eclipse/RTC support to IBM customers from all around the world. The center is a part of the IBM Rational WorldWide Support which is located in different countries.
Responsibilities:
The engineer will be responsible for troubleshooting customer issues with IBM Rational Software based on Eclipse platform and will need a strong ability to diagnose and troubleshoot complex systems and technical configuration in an English speaking environment.
Primary responsibilities will include:
- Providing day-to-day customer contact and actively seeking and documenting resolution to customer
- problems with designated products and service lines;
- Investigating, diagnosing and analyzing technical problems reported by customers;
- Interfacing with internal technical and customer service personnel;
- Tracking open incidents and driving towards timely resolution based on goals and follow-up with customers;
- Working with development engineers to diagnose problems and identify corrective actions for customers;
- Reviewing and updating knowledge base and technical support documentation to reflect current technical
- information on product.
Required:
- Be graduated (last year’s students) in Computing Science/technical studies;
- Good spoken and written English;
- Good communication skills;
- Profound skills in Java;
- Knowledge of object-oriented design;
- Problem-solving abilities;
- Ability to work in a team.
Nice to have:
- Knowledge of Eclipse platform;
- Knowledge of French, German or others languages.
What we offer:
- Full time job with a defined contract, working for a leading IT corporation;
- Mentoring on the job and career development;
- Technical and soft skills trainings with dedicated educational budget for language courses;
- Large Information and Knowledge Base;
- Contact with novel, world-wide recognized technologies;
- Work experience in an international and multicultural environment;
- Diversity of tasks and challenges, also non technical;
- Opportunity to provide trainings and lectures.
If you are interested, please send your CV and motivation letter, both in English, to
Respond for selected application
Please add to your documents: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji oraz po jego zakończeniu na potrzeby kolejnych rekrutacji (zgodnie z ustawą z dn. 29.08.1997 r. o ochronie danych” osobowych, Dz. U. nr 133. poz.883)”.
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